Exchange Policy

In accordance with Sunnah, if any item is not to a customer’s satisfaction, they may contact us within 10 days to return it, and we will issue a full refund. This return policy has been designed following the principles of Sunnah.

We strive to give you a seamless shopping experience every time you shop with us. However, if you are not 100% satisfied with your purchase, we’ve made the exchange process super easy for you.

Domestic Orders: All products purchased from www.zilsoutfit.com can be exchanged within 10 days of the delivery date, no questions asked!

A product is viable for an exchange as long as the:

• Product is in a saleable condition and is unused, and/or unwashed, with the original tags and price labels attached along with the proof of purchase.
• Your proof of purchase is either a receipt or the online order confirmation email. Both are acceptable.

However, we will be unable to process your exchange request if:

• The exchange request is made outside the specified time frame (within 10 days of delivery).
• Product is damaged because of use or has been tampered with.
• Anything is missing from the package including price tags, labels, original packing and order invoice.
• Any excess fabric or embellishment utilized during shoots will not be provided with the product unless mentioned on the website. Such exchange claims will not be regarded as valid.
• Fragrance & Jewelry products are not eligible for return or exchange.
• Zil’s Outfit Clothing Store doesn’t take responsibility for items purchased from any unauthorized sellers/individuals. Only shop authentic products from our official website zilsoutfit.com (all orders placed at zilsoutfit.com are delivered in the original Zil’s Outfit flyer/box).

International Orders: We try our absolute best to furnish you with as much information as possible to ensure that you are completely comfortable when placing your order.

Currently, we do not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please register your complaint by filling out the Complaint/Inquiry form or you may call us at +92 317 0262227 for inquiry.

International orders are delivered in a box wrapped with the Zil’s Outfit logo tape. We will not entertain any complaint where the customer hasn’t received the order in the original flyer/tape.

Order Cancellation:

Customer may cancel the order at any time before the order has been processed.

Zil’s Outfit has the right to cancel orders for reasons such as – item is out of stock, pricing errors, article found as defective in quality control or the credit/debit card payment is declined by the issuing financial institution.

For further assistance, you can contact our customer service department by emailing us at info@zilsoutfit.com or you can call us at +92 317 0262227.